of Hours Emergency Services – Council responsibility:
freephone 0800 694 3344
Should you experience one of the following emergencies
you can call the councils emergency services repair line direct and
report your problem. Always ask for a job number and keep it safe should
you need to chase them up at a later time.
1. No hot water or heating.
2. No drinking water
3. Lift breakdown. Always make sure you know the number
of the lift you are reporting, this can be found above the lift door
on the ground floor.
4. Intercom system breakdown.
5. Broken windows. The emergency team will come out
to make safe and board up broken windows, you need to contact the TMO
office following this procedure to clarify who is responsible for the
cost of re-glazing the window.
( The above services are available to all residents free of charge)
of hours emergency service – TMO responsibility
Contact number: 07932 648 843
Any other emergencies concerning repairs to the inside
of your property other than those above may be reported to this number.
Your call may be taken by a member of the Board, a member of staff or
our out of hours emergency contractor. You will be asked for the following
information before the specifics of the emergency:
Block and door number?
Tenant or leaseholder?
Contact telephone No?
on the nature of the emergency,
the relevant contractor or department will arrange to remedy your problem,
or advise an appropriate course of action.
Pest Control 020 7527 3190
The council have a department that deals with the elimination
of Mice, Cockroaches, Bedbugs and Fleas. Should you experience any of
these problems within your home, you need to phone the above number
and book an appointment with pest control to treat the problem and get
rid of it. This service is available free to all residents.
Should your fob key not work please contact Central Street
housing office, who in turn will re-programme your key free of charge.
Should you loss your fob key you need to report the loss to central
street housing office as soon as possible, telling them the colour of
the key you have lost, they in turn will cancel the key and replace
it at a cost of £10.00.
Should you lose a communal key (pram sheds etc) you need
to report it to the TMO office who will in turn replace your key at
a cost of £2.00.
Should you need a parking permit for yourself or your
contractors you need to contact Central Street Housing office
020 7527 6250. Without proper permission
to park you will be clamped or towed away by council employees, and
charges will be levelled for the release of your vehicle. The general
parking on the estate is not the responsibility of the TMO.
General Household Rubbish:
rubbish should not be left on stairwells at any time - please bring
your non-recyclable rubbish directly to the estate bins (near the St.
John's Street road access beside Tunbridge House).
Although the collection of recyclable
household waste was “hit and miss” to begin with, we are
very pleased to see so many Spa Green residents valuing our environment
and using the facility. Unfortunately there are a few practical issues
that have arisen as a result. Firstly, many residents have taken to
leaving their recycling bags in communal areas including stairwells
on a semi permanent basis. This presents problems by being both fire
and trip hazards – please do not leave your recyclables in the
communal areas except at the scheduled collection times. Report
missed recycling collections by calling Contact Islington on
020 7527 2000.
items (bicycles etc) left on stairwells:
Please do not leave rubbish bags outside your street
door as this is an obstruction to others trying to walk down the stairs,
encourages vermin into the blocks and creates a fire hazard.
Please do not chain bicycles to the handrails on the stairwells ass
once again they are an obstruction to other residents and block the
stairwells in the event of a fire. Any bikes found to be chained on
the stairwells will be removed instantly by staff. Should you experience
a problem of partial blockage of the stairs or landings please contact
the TMO office.
Recently we have had bogus callers visiting our estate.
We urge you to ask for identification from anyone who wants access to
your property. Should you still not feel comfortable with the caller
ring the TMO office on 020 7833 2377 or one of the TMO emergency numbers
and ask for someone to come along and check out the caller for you.
Do not presume they are who they say they are.